The driver was complained about driving the passenger, and the platform ticket was dissatisfying. Netizens: they are used to it
With the increasingly fierce competition in the car-hailing industry, many car-hailing platforms have begun to strictly control services in order to improve their competitiveness, requiring drivers to be passenger-centric and try their best to meet the needs of passengers. The platform's approach is also significantly more inclined to passengers, sometimes even ignoring the driver's feelings.
Mr. Liu, an online car-hailing driver in Hangzhou, Zhejiang Province, was dissatisfied with the ticket sent by the platform and approached a reporter to talk to him. He thought he should not be punished by the online car-hailing platform and asked to revoke his punishment. What is going on? Woolen cloth?
On May 21, Mr. Liu received an order, which in his opinion was just a normal order. There was only one male passenger, and he sat directly in the rear seat after getting on the bus. Due to the hot weather, Mr. Liu closed all the windows and turned on the air conditioner while driving. But the passenger pressed the window down and took out a pack of cigarettes from his pocket, ready to light it.
The behavior of the passenger was seen by Mr. Liu, and he stopped the passenger's behavior, hoping that he would not smoke in the car. Because Mr. Liu said that he couldn't smell the smoke, if the passengers smoked, it would be better to get off the bus and smoke. Mr. Liu's dissuasion also seemed to arouse the dissatisfaction of the passengers. He said to Mr. Liu, you can get off the bus, and you can return the money I paid.
Since half the journey had been traveled at that time, the money paid by the passengers was still on the third-party platform, and Mr. Liu did not receive the money, so he could not voluntarily refund it. He just got the passenger off the bus and crossed off the order. As a result, in less than a day, Mr. Liu received a ticket from the platform. The reason why the platform gave this ticket is that Mr. Liu dumped the passenger halfway and did not send the passenger to the designated place in accordance with the regulations.
However, the reason for this punishment made it difficult for Mr. Liu to accept. The reason why he let the passengers get off the bus was not for no reason. First of all, he had already discouraged the passengers from smoking in the car, but the passengers did not listen to his own persuasion and were driven out of the car by him. Therefore, Mr. Liu found a reporter for help. He hoped that the reporter could help him coordinate in the middle and help him cancel the ticket. When reporters contacted the platform's customer service, they believed that the punishment against Mr. Liu was not without reason.
The staff said that when they received the complaint, there was also a recording, which showed that Mr. Liu and the passenger had a verbal conflict. As for what happened to the two in the car, they could not accurately judge. It was the language conflict in this recording and the fact that Mr. Liu dumped customers halfway through that they decided to give Mr. Liu this fine.
However, they also considered that the driver may also have difficulties, so they did not impose financial penalties on Mr. Liu. If Mr. Liu has any significance for the fine he received, he can appeal to the platform, and he has two opportunities to submit evidence of the appeal. If their platform verifies that Mr. Liu is indeed not at fault, the penalty will naturally be lifted.
In fact, whether passengers are in an online car-hailing or a taxi, they should say hello in advance and ask the driver if he can smoke. This is the most basic moral quality of life. After all, online car-hailing is not a private car, and it is not something that passengers can do as they want.
After learning about the incident, some netizens also expressed their opinions one after another. Some people think that the platform is used to this kind of problem for passengers. If you want to hitch a ride with a friend, if you want to smoke, you have to ask the owner's consent, shouldn't it be more so if you take an online car-hailing ride?
Article from: Auto Lab