The driver was blocked by the platform, what did you do that 'haven't seen the light'? Customer Service: One more thing

There are many private car owners who choose to open a ride-hailing platform on their mobile phones because of the long distance. After all, walking by yourself is also walking. If you can pull a passenger in the middle, you can save the fuel money for this trip. This kind of thing is more satisfactory to the car owner and the platform.

Mr. Yang from Zhejiang registered on his mobile phone the qualification to operate the Yihui Shunfengche platform. Because of his work, he needs to go out for business frequently. When the distance is relatively long, he will open the platform to pick up one or two orders.

He has been using this method for more than a year, and even made a lot of money, but just recently, his account was suddenly seized by the platform. At present, Mr. Yang has been unable to enter the platform page through normal channels. As long as he opens the software, it will prompt: There are serious violations or repeated complaints, and you have been listed as an unwelcome person.

This made Mr. Yang very puzzled. He could accept that he could no longer use this platform to take orders, but the platform did not notify him before the account was blocked, and he still had more than 3,000 yuan in his account. After the platform blocked the account, he No money was raised.

In desperation, Mr. Yang found a reporter for help, and he hoped that the reporter could coordinate. The reporter first interviewed the customer service supervisor of this platform. The other party said that they did not block Mr. Yang's account for no reason. The main reason was that they had received many complaints, and Mr. Yang had not made changes, so he had to disable his account. account.

According to the investigation of the platform, it was found that Mr. Yang was not only suspected of stealing and selling orders, but also private transactions and abusing passengers. These behaviors are strictly prohibited by their platform, but Mr. Yang has done it more than once. It's not that they didn't notify Mr. Yang before, but after communicating with him, they didn't get any results.

Mr. Yang did not agree with this. He said that the platform did not notify him by text message. And all his lists were not falsified, and every passenger was sent to the destination according to the agreement. As for abusing passengers, he did not approve.

The purpose of opening an account by himself is to make money. How can he abuse passengers? Mr. Yang hopes that the platform can provide relevant evidence, otherwise it will be framed.

The reporter also said that he wanted to check the evidence of Mr. Yang's violations, but the customer service supervisor did not apply when he asked his superiors for instructions, and the reporter did not see any evidence of Mr. Yang's violations.

However, the director of the platform said that they are already following the formal judicial process. Because Mr. Yang had sued them before, but when they were summoned to the court, Mr. Yang was not present, and the lawsuit was dismissed by the judge.

But after the lawsuit was withdrawn, Mr. Yang was still reluctant, and they decided to re-appeal through their own channels. At that time, the evidence he has obtained will be displayed in the court, and Mr. Yang will no longer have to run around to defend himself. At that time, everything can be resolved through judicial channels.

Although the reporter interviewed both parties, the coordination was not successful, and perhaps the matter could only be resolved through judicial channels. It's just that when Mr. Yang sued the platform, he did not show up on the day of the court session because he had something to do. As for the platform's prosecution of Mr. Yang this time, I wonder if it can successfully solve the problem?

Article from: Auto Lab